Dr. Ray Johnston specializes in service transformation advisory services and organizational change leadership. Over the past seven years he has led major service transformation and culture change initiatives in organizations across most government and business sectors. Ray has designed and delivered dozens of training sessions over the past ten years to facilitate the development of a business-focused, customer service culture in numerous commercial and public sector organization. An active conference speaker he has designed and delivered a number of professional development training courses for managers implementing and re-positioning shared services.